{"id":584,"date":"2021-06-10T21:05:23","date_gmt":"2021-06-10T21:05:23","guid":{"rendered":"https:\/\/www.hydropoint.com\/weathertrak\/?page_id=584"},"modified":"2026-03-05T20:41:00","modified_gmt":"2026-03-05T20:41:00","slug":"support","status":"publish","type":"page","link":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/resources\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-palette-brand-1-color has-text-color\" id=\"weathertrak-support\">WeatherTRAK Support<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p style=\"font-size:18px\">HydroPoint has been in business since 2002. Our long years in the business have given us experience and deep expertise in a variety of industries. <\/p>\n\n\n\n<p>Learn more about why we\u2019re the&nbsp;<strong>vendor of choice<\/strong>&nbsp;for some of our nation\u2019s largest real estate companies, over 200 municipalities and school districts, corporate campuses large and small, and nearly every major Big Box retailer.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n\n\n<div class=\"wp-block-group has-large-padding mt-0 is-style-rounded has-palette-bg-alt-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-palette-text-color has-text-color\"><strong>Quick Links<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list is-style-none\">\n<li><a href=\"#controller-activation\">Controller Activation<\/a><\/li>\n\n\n\n<li><a href=\"#technical-support\">Technical Support<\/a><\/li>\n\n\n\n<li><a href=\"#training\">Training<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hydropoint.sharepoint.com\/:b:\/s\/HydroPointDocuments\/IQCq1F5IwYbhR5PQQRwxrgB2ARKtHkpbAi5wo09fAW7zMJU?e=cvJP8s\">Holiday Dates Observed<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"controller-activation\">Controller Activation &amp; Other Forms<\/h2>\n\n\n\n<p>There multiple ways to activate a controller, <a href=\"https:\/\/hydropoint.helpjuice.com\/en_US\/bl-smart-controllers\/how-to-activate\">click here<\/a> for information about which method is right for you. If you are unable to activate your controller using the WeatherTRAK Mobile app, use <a href=\"https:\/\/form.jotform.com\/80014405012133\" data-type=\"link\" data-id=\"https:\/\/form.jotform.com\/80014405012133\">our\u00a0online activation form<\/a>\u00a0or call us at 1-800-362-8774\u00a0before\u00a0you install your HydroPoint controller.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-none\">\n<li><a href=\"https:\/\/form.jotform.com\/73536940012148\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/hydropoint.helpjuice.com\/en_US\/bl-smart-controllers\/how-to-activate\">WeatherTRAK Controller Activation Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/form.jotform.com\/90665139132153\" target=\"_blank\" rel=\"noreferrer noopener\">WeatherTRAK Controller Firmware Update Request Form<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/form.jotform.com\/83297715402156\" target=\"_blank\" rel=\"noreferrer noopener\">WeatherTRAK Controller Replacement or Upgrade Activation Request Form<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"technical-support\">Technical Support<\/h2>\n\n\n\n<p>Need technical assistance? Our Customer Service&nbsp;group is available to answer your questions and to help you troubleshoot six days a week, in both English and Spanish, by phone and email.<\/p>\n\n\n\n<p><strong>For assistance:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For troubleshooting, give our bilingual team a call at <a href=\"#18003628774\">1-800-362-8774<\/a>.<\/li>\n\n\n\n<li><strong>Support Hours<\/strong> (<a href=\"https:\/\/hydropoint.sharepoint.com\/:b:\/s\/HydroPointDocuments\/IQCq1F5IwYbhR5PQQRwxrgB2ARKtHkpbAi5wo09fAW7zMJU?e=cvJP8s\">excluding Holidays<\/a>)\n<ul class=\"wp-block-list\">\n<li>Mon-Fri 3:00 AM \u2013 6:00 PM PT<\/li>\n\n\n\n<li>Sat 9:00 AM \u2013 2:00 PM PT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For faster service on all other customer service matters, email us at&nbsp;<a href=\"mailto:support@hydropoint.com\">support@hydropoint.com<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.weathertrak.net\/app\/content\/login\/ForgotLogin.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Forgot your user name or password?<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Check out some of the following resources:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/hydropoint.siteproofs.com\/weathertrak\/resources\/\">Knowledge Base:<\/a> Find articles on everything from installation to programming to troubleshooting.<\/li>\n\n\n\n<li>Support FAQs. Find answers to most frequently asked questions fielded by our support team.<\/li>\n\n\n\n<li><a href=\"https:\/\/hydropoint.siteproofs.com\/weathertrak\/resources\/product-documents\/\">Product Documents:<\/a>&nbsp;Browse our library of tech sheets, installation information, owner\u2019s manuals and more.<\/li>\n\n\n\n<li><a href=\"https:\/\/hydropoint.siteproofs.com\/resources\/\">Design Specifications<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/youtube.com\/playlist?list=PLCNpJWM2C4RLWYAxjpdJjz2uG9eWU9kcw\" target=\"_blank\" rel=\"noreferrer noopener\">Informational Videos:<\/a>&nbsp;Watch videos that cover WeatherTRAK Central alerts.<\/li>\n\n\n\n<li><a href=\"https:\/\/hydropoint.siteproofs.com\/drought\/\">Drought Resources:<\/a>&nbsp;Browse resources to help you manage drought conditions.<\/li>\n<\/ul>\n\n\n\n<p><strong>To request authorization for controller access (add a log-in):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fill out&nbsp;<a href=\"https:\/\/form.jotform.com\/73536940012148\" target=\"_blank\" rel=\"noreferrer noopener\">this form<\/a>&nbsp;to create an authorization form to be submitted to the controller account owner for signature, granting access to controllers you designate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"training\">Training<\/h2>\n\n\n\n<p>Whether you\u2019re looking to learn the basics of our smart irrigation controllers or want to master your water management reporting skills, we have the&nbsp;<a href=\"https:\/\/hydropoint.siteproofs.com\/training-support\/training-courses\/\">training course<\/a>&nbsp;for you. We offer training for water management professionals delivered by HydroPoint product specialists with years of experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"commercial-customers\">Commercial Customers: <\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"five-reasons-to-keep-your-weathertrak-central-subscription-current\">Five Reasons to Keep Your WeatherTRAK Central Subscription Current<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Get daily local weather delivered wirelessly to your WeatherTRAK controllers. Accurate weather data is critical for plant health and water conservation.<\/li>\n\n\n\n<li>Get secure, unlimited access to centralized dashboards, reports and real-time controller programming and management from any web browser.<\/li>\n\n\n\n<li>Receive real-time emails or text alerts and notifications of potential issues.<\/li>\n\n\n\n<li>Turn your phone into an irrigation remote control with WeatherTRAK Mobile, free of charge.<\/li>\n\n\n\n<li>Get free toll-free bilingual technical support, free upgrades, and much more.<\/li>\n<\/ol>\n\n\n\n<p>Renew by calling us at 1-800-362-8774 or via email at&nbsp;<a href=\"mailto:renewal@hydropoint.com\">renewal@hydropoint.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WeatherTRAK Support HydroPoint has been in business since 2002. Our long years in the business have given us experience and deep expertise in a variety of industries. Learn more about why we\u2019re the&nbsp;vendor of choice&nbsp;for some of our nation\u2019s largest real estate companies, over 200 municipalities and school districts, corporate campuses large and small, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4460,"parent":309,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-584","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/pages\/584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/comments?post=584"}],"version-history":[{"count":0,"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/pages\/584\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/pages\/309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/media\/4460"}],"wp:attachment":[{"href":"https:\/\/hydropoint.siteproofs.com\/weathertrak\/wp-json\/wp\/v2\/media?parent=584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}